Context
We record the current state, objective, constraints, access and the definition of done.
Scope
I separate the required release from optional work and identify dependencies before changes begin.
Implementation
Work happens locally or on staging, with a practical way to compare and roll back risky changes.
When is this service useful?
Store support matters when a fault affects revenue rather than one screen: products cannot be found, totals are wrong or orders disappear between systems.
- Checkout, payment callback, delivery method or order email fails.
- Imports create duplicates, wrong prices, categories or stock levels.
- A WooCommerce or theme update broke product pages and the mobile journey.
What is included?
Order path
I check catalogue, product page, cart, checkout, payment and order status as one journey.
Data flows
I diagnose imports, webhooks, APIs, cron jobs and identifier mapping between systems.
Storefront fixes
I repair templates, filters, variations, JavaScript errors and responsive behaviour.
Safe release
I test on staging or through a controlled route and record post-release checks.
How the work proceeds
- Context. We record the current state, objective, constraints, access and the definition of done.
- Scope. I separate the required release from optional work and identify dependencies before changes begin.
- Implementation. Work happens locally or on staging, with a practical way to compare and roll back risky changes.
- Verification. I test priority pages, mobile widths, links and the complete user journey that the work affects.
What is controlled before release?
- Live payments are not used for ad-hoc tests without an agreed refund route.
- Catalogue changes must respect the source of truth: CMS, ERP, CRM or supplier feed.
- A database backup is mandatory before bulk product updates.
Relevant real projects
Only real Montana WebStudio portfolio projects are referenced — no invented case studies or performance claims.
Frequently asked questions
Can you fix only the checkout?
Yes, but diagnosis covers the full journey because the cause may occur earlier or in a post-payment integration.
Do you support WooCommerce?
Yes, including themes, hooks, payments, delivery, emails and integrations within the agreed scope.
Can support be ongoing?
Yes. After critical issues are stable, updates, backups and control journeys can be scheduled.
Is the store losing orders?
Describe the step where the journey fails and include an example order without payment details.