Context
We record the current state, objective, constraints, access and the definition of done.
Scope
I separate the required release from optional work and identify dependencies before changes begin.
Implementation
Work happens locally or on staging, with a practical way to compare and roll back risky changes.
When is this service useful?
Technical support is useful when a website is already live but bugs, stale content or accumulated technical debt interfere with enquiries and daily work.
- A form fails or notifications do not reach the responsible person.
- A layout, menu, plugin or feature broke after an update.
- A new block, page, analytics event or small integration is needed without a full redesign.
What is included?
Diagnosis
I reproduce the issue and inspect the console, network requests, CMS, hosting limits and dependencies.
Fixes
I work with HTML, CSS, JavaScript, PHP, WordPress and hosting configuration within the agreed scope.
Verification
I test the critical user journey after the change instead of stopping when the page merely loads.
Handover
I record what changed, which files were affected and what should be monitored afterwards.
How the work proceeds
- Context. We record the current state, objective, constraints, access and the definition of done.
- Scope. I separate the required release from optional work and identify dependencies before changes begin.
- Implementation. Work happens locally or on staging, with a practical way to compare and roll back risky changes.
- Verification. I test priority pages, mobile widths, links and the complete user journey that the work affects.
What is controlled before release?
- A current backup of files and the database is required before material changes.
- Plugins are not mass-updated without checking compatibility.
- If a quick patch would only hide a systemic problem, that trade-off is explained first.
Relevant real projects
Only real Montana WebStudio portfolio projects are referenced — no invented case studies or performance claims.
Frequently asked questions
Can you fix one isolated problem?
Yes. Small tasks can be handled separately when the access and reproduction steps are sufficient for safe diagnosis.
Can you support code built by someone else?
Yes, after a short audit of its structure, dependencies and the risk of side effects.
Do I need a monthly retainer?
No. Support can be a one-off task or a defined recurring checklist, depending on the website.
Need help fixing a website?
Send the URL, a short description, screenshots and the steps that trigger the problem.